01865 748197







Tel: 01865 748197  • email  help@theflyingdoctor.biz  •  www.theflyingdoctor.biz

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                  Internet Explorer


Click here for remote support. It opens in a new tab so you can see what to do.

On the next page, enter the session number that you will be given by us.

                                                                      Click ‘Join session’














On the next screen click ‘Download’



Click ‘save’ on the yellow bar at the bottom



Once downloaded, Click ‘run’ in the bar at the bottom of the window.



There may be one or two requests for permission to run the program. Agree to these.

The program will then connect to our workshop and you will see this at the bottom-right.

We can now control your computer until you press the  ‘stop sharing’ button on the left.

If you need to see what to do:

If you are using Mozilla Firefox                 click here for help


If you are using Google Chrome                click here for help



If you are using Internet Explorer              click here for help


If you are using Microsoft Edge                 click here for help





                  Mozilla Firefox


Click here for remote support. It opens in a new tab so you can see what to do.

On the next page, enter the session number that you will be given by us.

                                                                      Click ‘Join session’














On the next screen click ‘Download’




Save the program if asked




Once downloaded, the arrow at the top right will change colour. Click it.




In the drop-down window, double-click ZA_connect.exe and agree to run the file






There may be one or two other requests for permission. Agree to these.

The program will then connect to our workshop and you will see this at the bottom-right.

We can now control your computer until you press the  ‘stop sharing’ button on the left.

                  Google Chrome


Click here for remote support. It opens in a new tab so you can see what to do.

 On the next page, enter the session number that you will be given by us.

                                                                      Click ‘Join session’














On the next screen click ‘Download’



‘Download’ again on the next screen




Once downloaded, you will see ‘ZA_Connect.exe’ at the bottom-left of the window. Double-click it.



There may be one or two requests for permission to run the program. Agree to these.

The program will then connect to our workshop and you will see this at the bottom-right.

We can now control your computer until you press the  ‘stop sharing’ button on the left.

                  Microsoft Edge


Click here for remote support. It opens in a new tab so you can see what to do.

On the next page, enter the session number that you will be given by us.

                                                                      Click ‘Join session’














On the next screen click ‘Download’



A window may appear saying you need a new app. Click anywhere outside the box to get rid of it.



Now press ‘download’




Click ‘save’ on the bar at the bottom



Once downloaded, Click ‘run’ in the bar at the bottom of the window.



There may be one or two requests for permission to run the program. Agree to these.

The program will then connect to our workshop and you will see this at the bottom-right.

We can now control your computer until you press the  ‘stop sharing’ button on the left.